Last updated: 30 June 2025
At StediLens, we’re committed to delivering high-quality gear and a smooth experience. Below is our policy for local South African shipping and returns.
Order Processing:
All orders are processed and dispatched within 1–2 business days.
Delivery Time:
Orders typically arrive within 2–5 business days, depending on your location.
Delivery Service:
We use reliable local couriers to ensure fast, trackable delivery across South Africa.
Shipping Costs:
Shipping is calculated at checkout based on your delivery address.
Free shipping may apply for select promotions or bundle deals.
Tracking Your Order:
You’ll receive a tracking link by email as soon as your order ships. If you haven’t received it within 48 hours, feel free to reach out.
If you’re not 100% happy with your purchase, we’ll help you sort it out.
Return Window:
You can return your order within 14 days of delivery.
Eligibility:
Item must be unused and in original packaging
Must include all accessories, parts, and documentation
Proof of purchase (order number or receipt) is required
How to Return:
Email us at [your returns email] with your order number and reason for return
We’ll reply with return instructions and the address
Once received and inspected, we’ll process your refund
Return Shipping:
Customers are responsible for return courier costs unless the item is defective or incorrect
We recommend using a tracked courier service for safety
If your item arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery. We’ll arrange a replacement or full refund — including shipping — at no extra cost to you.
We’re here for you.
Email us at [email protected] for any shipping or return-related questions.
